Contact Mike’s Computer Tech
Direct computer support and business IT consulting. Speak directly with Michael Challis with no ticket queues, tiered help desks, or call center runaround.
Direct Communication
📞 Direct Line / Text: (321) 219-8366
⏱️ Business Hours: Monday – Friday: 9:00 AM – 5:00 PM EST
📍 Geographic Reach:
- On-Site Consultations & Deployments: Central Florida, including Kissimmee, Orlando, Celebration, Four Corners, and surrounding areas.
- Dedicated Remote Support: Serving business clients nationwide.
🚀 Active Crisis / Remote Help:
Need immediate diagnostic troubleshooting on an active workstation?
Launch Remote Support PortalFrequently Asked Questions About Working Together
Who will I be working with when I schedule remote support?
You will work directly with Michael J. Challis. Mike’s Computer Tech is an independent, US-based IT consulting practice in Kissimmee, Florida. You will never be handed off to an overseas call center, an outsourced helpdesk, or an inexperienced tiered technician.
How does secure remote support work? Is it safe?
Remote support is completely transparent, secure, and under your control. We use industry-standard, encrypted remote connection software that requires your explicit one-time permission and session PIN to connect. You can see everything happening on your screen in real time, and the connection is permanently terminated the moment the session ends.
Do I need to be located in Central Florida to get IT support?
No. While on-site visits are centered in Central Florida, remote IT support, server administration, and new PC setups are provided nationwide. As long as you or a team member can plug in power and network cables with simple, step-by-step phone guidance, almost all workstation migrations, hardware replacements, and software configurations can be completed remotely with zero travel delays.
What types of businesses and clients do you work with?
We primarily assist small professional practices that require dependable IT infrastructure, secure file sharing, and clean data backups without large enterprise retainers. Our clients include accounting firms, law offices, municipal or utility offices, real estate agencies, and independent service businesses.
Do you require long-term contracts or minimum user counts like typical MSPs?
No. Most Managed Service Providers (MSPs) enforce rigid 12-to-36-month contracts and require a minimum of 15 to 20 seats just to open an account. Mike’s Computer Tech is built specifically to bridge that gap for small professional offices with 1 to 10 users. You get expert IT consulting and systems management on an as-needed or project basis with clear invoicing and zero long-term commitments. In fact, most of our clients choose to maintain an ongoing relationship with us on a flexible, pay-as-you-go basis for on-demand troubleshooting, repairs, and scheduled quarterly system maintenance.
How does billing and payment work?
All services are billed transparently with clear, itemized invoices. Invoices can be paid securely online via any major credit card.
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