Remote Support Portal

Connect directly with Michael Challis for secure remote diagnostics, software configuration, and system maintenance without tiered help desks or automated delays.

How Remote Sessions Work

Step 1: Call or Text Direct

Contact Michael Challis directly at (321) 219-8366 to initiate your appointment and receive your session code.

Step 2: Complete Authorization

Fill out the verification form below, review the support terms in the scrollbox, and check the consent box.

Step 3: Connect to ScreenConnect

Click “Proceed to Secure Remote Session”. You will be directed to our secure ScreenConnect gateway where you will enter the code provided by your engineer.

Client Verification & Remote Authorization Form
* Required
Remote Diagnostic & Support Authorization Terms:

1. Authorization of Temporary Access: You grant Mike's Computer Tech (Orlando Sun Mobility LLC) temporary remote access to this computer system to perform diagnosis, troubleshooting, software configuration, or maintenance.

2. Session Termination & Security: The remote session is conducted over an encrypted connection via ConnectWise ScreenConnect. You retain visual control of your screen and may terminate the session at any time. Temporary access credentials expire automatically upon session completion.

3. Data Integrity & Pre-Service Backup: While Mike's Computer Tech exercises standard diagnostic care, you acknowledge that you are responsible for maintaining regular backups of your critical operational files. Mike's Computer Tech is not liable for pre-existing system corruption, hardware failures, or software incompatibilities present on the machine prior to or during diagnostic remediation.

4. Confidentiality: All client files, configurations, and business information viewed during the session remain strictly confidential and will never be retained, copied, or shared.

Remote Support FAQ

How does a remote support session work?

You connect directly with Michael Challis via our secure remote support portal. You download a lightweight, encrypted connection tool, grant one-time permission, and watch the entire repair process live on your screen in real time. Once the session ends, the connection closes completely.

What types of services can be handled through remote IT support?

We provide secure, direct remote consulting nationwide for both immediate troubleshooting and ongoing system health. Remote sessions eliminate travel fees and allow us to connect directly to your system to handle:

  • On-Demand Help Desk & Diagnostics: Troubleshooting email issues, application errors, operating system glitches, printer routing, and user workflow support.
  • Proactive Maintenance & Optimization: System performance tune-ups, OS patch management, driver updates, and software maintenance.
  • Security Audits & Data Integrity: Endpoint protection reviews, Microsoft 365 or Google Workspace email configuration, and verifying local or cloud backup integrity.
What can be fixed during a remote IT support session?

Most software, configuration, and maintenance tasks can be handled remotely without an on-site visit. This includes resolving email and Microsoft 365 issues, removing malware or browser popups, configuring cloud/NAS backups, tuning up slow workstations, mapping network printers, and performing security audits.

What are your remote support rates and billing terms?

Remote support is billed at our standard rate of $165.00/hr in straightforward 15-minute increments ($41.25 each):

  • Existing Clients: 30-minute minimum ($82.50).
  • New Client Intake: 1-hour initial retainer ($165.00) to cover profile setup, intake diagnostics, and active support time. Remote sessions completely eliminate travel dispatch fees, making it our fastest and most cost-effective service option.

🛡️ Secure Session Protocols

256-Bit Encrypted Link: All remote sessions run through ConnectWise ScreenConnect with end-to-end encryption.

Temporary Access: Credentials are valid only for the active diagnostic session and expire immediately upon disconnect.

Full Client Visibility: You maintain visual control of your monitor at all times and can disconnect the session with a single click.