Privacy Policy

Effective Date: August 13, 2026

Business Name: Orlando Sun Mobility LLC dba Mike’s Computer Tech

Contact: Direct Support — (321) 219-8366 | Online Contact Form

At Mike’s Computer Tech, we prioritize data security, privacy, and absolute transparency. We believe in building trusted, long-term relationships with our clients. This Privacy Policy outlines how we collect, use, and safeguard your personal and technical information when you visit our website, use our contact forms, or engage our remote IT support services.

1. Information We Collect

We only collect the minimal information necessary to deliver direct, effective IT consulting and support.

  • Contact & Business Information: When you fill out our contact form, request a remote setup, or contact us via phone/SMS at (321) 219-8366, we collect your name, email address, phone number, business name, and details regarding your technical support request.
  • Remote Session Technical Data: During temporary remote support sessions (e.g., computer setups, backup configurations, or network diagnostics), we may briefly view hardware specifications, operating system details, and diagnostic logs required to solve your technical issue. We never access, store, or copy personal or business files outside the explicit scope of the agreed-upon support task.
  • Website Analytics & Logs: Our server logs standard, non-personally identifiable information such as IP addresses, browser types, and access times to ensure website security, performance, and integrity.

2. How We Use Your Information

Your information is used strictly to provide direct technical support and fulfill your requests. Specifically, we use your data to:

  • Diagnose and resolve technical failures, hardware upgrades, network setups, and backup management.
  • Communicate directly with you regarding support tickets, session scheduling, and billing inquiries.
  • Provide administrative updates or response follow-ups to inquiries submitted through our website forms.

3. Absolute No-Share Guarantee

We do not sell, rent, trade, or lease your personal information, phone numbers, or technical data to third parties under any circumstances. You work directly with Michael Challis—there are no third-party call centers, outsourced marketing firms, or external help desk networks that receive your personal or technical details.

4. SMS & Mobile Communications Policy

If you choose to contact us via phone or SMS at (321) 219-8366:

  • Your phone number and message contents are used solely for direct client communications and scheduling IT support.
  • Mobile information and SMS opt-in data will never be shared with third parties or affiliates for marketing or promotional purposes.

5. Remote Access & Security Practices

Remote support sessions are conducted on an on-demand basis. Access credentials or session codes generated for remote support sessions are temporary and expire when the session ends. We do not maintain unprompted, unattended remote background access to your machines unless explicitly configured under an active, written maintenance agreement.

6. Cookies & Tracking

Our website utilizes standard, essential technical cookies to ensure core website functionality, security, and fast loading performance. We do not run intrusive third-party cross-site advertising trackers or data-broker profiling tools.

7. Data Protection & Security

We apply the same rigorous security logic to our client relationships that we bring to enterprise IT environments. Administrative and technical protections are maintained to safeguard all communications and information against unauthorized access, loss, or disclosure.

8. Your Rights & Contact Information

You have the right to request access to, updates for, or deletion of any personal contact information we maintain in our records.

If you have questions regarding this privacy policy or our data handling practices, please contact us directly:

Mike’s Computer Tech Orlando Sun Mobility LLC

📍 Kissimmee, FL (Service Area Business serving Central Florida & Remote Nationwide)

📞 Call / Text Direct: (321) 219-8366

✉️ Web Contact: Submit Inquiry