Terms and Conditions

Clear, straightforward terms of service for IT consulting, remote support, and software solutions.

Effective Date: August 13, 2026

Agreement to Terms

By accessing this website, requesting IT support, utilizing our remote support portal, or purchasing consulting services from Orlando Sun Mobility LLC dba Mike’s Computer Tech (“Mike’s Computer Tech,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or website.

Services & Scope of Work

Mike’s Computer Tech provides business IT consulting, workstation diagnostics, network configuration, cloud backup management, and WordPress software solutions.

  • Consulting and support services are delivered directly by Michael Challis.
  • All technical recommendations are made based on professional assessment, but clients retain final authority over their business IT decisions, equipment purchases, and data retention policies.

Remote Support Sessions & System Access (ScreenConnect)

When you initiate a remote support session, you grant Mike’s Computer Tech temporary administrative access to your computer, server, or network environment.

  • Remote sessions are facilitated using secure remote management tools, including ConnectWise ScreenConnect.
  • Remote support sessions are conducted only with your explicit authorization.
  • You are advised to close sensitive personal files, confidential client records, or private browser tabs before initiating a screen-sharing session.
  • While every diagnostic precaution is taken, remote troubleshooting inherently carries risks when dealing with existing software corruption, failing hardware, or active malware infections.

Client Ticketing, Work Orders & Billing (RepairShopr)

To ensure organized service delivery, client communications, work orders, service tracking, and invoicing may be managed through RepairShopr.

  • Service requests submitted via our website, email, or customer portal generate structured diagnostic tickets to track system issues and resolutions.
  • Communications and service logs recorded within the ticketing platform serve as the official record of work performed.

Client Data Responsibility & Backups

Data integrity is our highest priority, but the client maintains ultimate ownership and responsibility for their business data.

  • Clients are strongly advised to maintain current, verified backups of all critical files, databases, and system configurations prior to any service work.
  • While Mike’s Computer Tech designs and deploys robust automated backup solutions, we cannot be held liable for preexisting data corruption, catastrophic physical hardware failure, or data loss occurring prior to our engagement.

Third-Party Software, Cloud Services & Hardware

Our services frequently involve deploying, configuring, or integrating third-party products and platforms (including ConnectWise ScreenConnect, RepairShopr, Synology hardware, Wasabi Cloud, MSP360, Microsoft 365, Google Workspace, and WordPress hosting).

  • Third-party software licenses, cloud storage subscriptions, and hardware warranties are governed by their respective vendor terms.
  • Mike’s Computer Tech does not control third-party service outages, provider pricing changes, vendor software bugs, or external upstream network failures.

Software Licenses & Digital Products

WordPress software and plugins developed by Mike’s Computer Tech (including Uncomplicated Forms) are licensed under the GNU General Public License (GPL) or applicable commercial software terms. Commercial extensions and license keys are provided for active support and updates as defined on the official product site.

Payment & Billing Terms

  • Invoices for hourly consulting, project deployments, and scheduled maintenance are due upon receipt unless otherwise specified in writing.
  • Payments must be made via approved electronic payment methods or direct invoicing channels.
  • Retainer plans and recurring backup management fees are billed on a regular monthly cycle.

Limitation of Liability

To the maximum extent permitted by applicable law, Orlando Sun Mobility LLC dba Mike’s Computer Tech, its members, officers, and contractors shall not be liable for any indirect, incidental, special, or consequential damages resulting from system downtime, business interruption, loss of business revenue, or data loss arising from technical support, hardware failures, or software deployments. Total liability for any claim shall not exceed the amount paid by the client for the specific service rendered.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Any updates will be posted directly to this page with an updated revision date.

Contact Information

If you have questions regarding these terms, please contact us directly via our website: